{"id":3269,"date":"2024-07-26T19:45:55","date_gmt":"2024-07-26T19:45:55","guid":{"rendered":"https:\/\/onstaronthejob.com\/?p=3269"},"modified":"2024-10-31T17:51:20","modified_gmt":"2024-10-31T17:51:20","slug":"outreach-team-educates-and-advocates-for-first-responders","status":"publish","type":"post","link":"https:\/\/onstaronthejob.com\/?p=3269","title":{"rendered":"Outreach Team Educates and Advocates for First Responders"},"content":{"rendered":"\t\t
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OnStar\u2019s Public Safety Engagement Team is essential for raising awareness of our emergency services and technology among First Responders across the U.S. and Canada. The team\u2019s firsthand experience working directly in public safety and\/or call center operations provides a significant advantage with valuable insights to support OnStar\u2019s mission. This highly experienced team connects with public safety professionals in a variety of initiatives, such as in-person events, technology demonstrations, participation in public safety workgroups and committees, and training sessions. They also collect feedback to share with GM policy and product teams to better meet the needs of First Responders.<\/p>\r\n\r\n

Established over 20 years ago, this unique team serves as a liaison for OnStar, General Motors and the public safety sector throughout the U.S. and Canada. According to Jim Lanier, Manager of OnStar Global Public Safety Engagement & Strategy, the team is dedicated to informing First Responders about services such as Automatic Crash Response and Stolen Vehicle Assistance.<\/p>\r\n\r\n

Experience Matters<\/h4>\r\n\r\n

The extensive knowledge of the team enhances OnStar's credibility. Sherry LeVeque, Manager of U.S. Public Safety Engagement & Strategy, states, \u201cThe public safety occupation and culture can be very complex and it\u2019s vital to understand the intricacies.\u201d The lengthy public safety careers and diverse disciplines of the team help address the needs of the industry effectively and contribute to the success of OnStar\u2019s emergency services.<\/p>\r\n\r\n\r\n

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Kathy Sukus, Public Safety Engagement Leader, adds that OnStar supports public safety through Emergency-Certified Advisors who manage emergency calls and provide critical pre-arrival instructions. This assistance can save valuable time, which can be the difference between life and death. OnStar Advisors handled nearly one million emergency calls in 2023.<\/p>\r\n\r\n

OnStar also offers technologies to help locate stolen vehicles, monitor battery management systems in electric vehicles and provide essential information during crises, ensuring that public safety professionals can focus on high-priority calls and not be inundated with unverified calls for service. With Next Generation 911 on the horizon, OnStar hopes to share critical crash response information electronically with all Emergency Communications Centers (ECCs) in North America, streamlining response efforts.<\/p>\r\n\r\n

Assisting First Responders<\/h4>\r\n\r\n

Retired Fire Chief Mitch Petterson, Public Safety Engagement Leader, says he\u2019s very aware of the challenges First Responders face daily. \u201cMy background of being a firefighter and paramedic helps me understand the needs and desires of our public safety partners and how OnStar can assist them in emergency situations,\u201d Petterson says. \u201cAs vehicle-based technologies continue to evolve, it is important for our public safety partners to understand what that evolution means to them. One exciting new initiative is GM\u2019s Battery Electric Vehicle (BEV) First Responder Training Program, which is now available in a virtual format [GM BEV First Responder Training (gmevfirstrespondertraining.com)<\/b><\/a>] so responders can take training online, free of charge, to gain a better understanding of how to interact with electric vehicles in emergencies.\u201d<\/p>\r\n\r\n

Charlene Poranganel, Global Public Safety Engagement Leader, brings over 15 years of experience in emergency operations. \u201cOnStar\u2019s role in public safety is an extension of 911, and it\u2019s critical to helping our Members in their most vulnerable time of need. It\u2019s also important that we do our part in helping keep First Responders safe when they engage in a dangerous situation. We have the ability to share critical information that can be used to expedite response, and the work we do with public safety can help every situation,\u201d she says.<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Meet the OnStar Public Safety Engagement Team<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Jim Lanier, Global Public Safety Engagement & Strategy Manager<\/b>
\r\nWith nearly 40 years in fire service, EMS and 911, Jim has been with GM\/OnStar for three years. He holds a bachelor's in Emergency Management and a master's in Public Administration. Jim is also a NENA Emergency Number Professional (ENP) and longtime member of the Association of Public Safety Communications Officials (APCO).\r\n<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Sherry LeVeque, U.S. Public Safety Engagement & Strategy Manager<\/b>
\r\nWith nearly 30 years of emergency services experience, Sherry has supported many key OnStar safety and security initiatives since joining GM in 2007. She previously spent 11 years within the Support Services & Communications division at a Michigan police department, holds degrees in Law Enforcement and Human Resources, a master's in Training & Development and serves on several public safety committees, including the International Association of Chiefs of Police (IACP) Vehicle Crimes Committee.\r\n<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Mitch Petterson, Public Safety Engagement Leader<\/b>
\r\nA retired fire chief with 28 years of fire department service in Metro Detroit, Mitch has been with OnStar for over three years. He specializes in fire service, EMS, emergency management, electric vehicles and autonomous vehicles. Mitch is a certified Fire and EMS Instructor and holds degrees in Public Safety Administration and Business Administration, and he is an active member of an Underwriters Laboratory\/Fire Safety Research Institute electric vehicle research panel.\r\n<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Charlene Poranganel, Global Public Safety Engagement Leader<\/b>
\r\nCharlene supports Canada and Global Regions and has over 15 years in training and emergency operations at OnStar. She educates the Canadian First Responder community about OnStar emergency services and previously supported OnStar emergency call operations for North America. She also implemented Critical Incident Stress Management programs within OnStar to support Advisors after handling difficult calls.\r\n<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Kathy Sukus, Public Safety Engagement Leader<\/b>
\r\nKathy has been with OnStar for two years, focusing on Emergency Communications Center outreach and Next Generation 911. A retired 911 Director with 34 years of experience, she has a bachelor's in Human Resource Management and is a longtime member of APCO and NENA. Kathy is also an ENP and was named Communications Director of the Year by APCO in 2018.\r\n<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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    \r\n \t
  1. Certified by the International Academies of Emergency Dispatch. OnStar links to emergency services.<\/li>\r\n<\/ol>\r\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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    OnStar\u2019s Public Safety Engagement Team is essential for raising awareness of our emergency services and technology among First Responders across the U.S. and Canada. The team\u2019s firsthand experience working directly in public safety and\/or call center operations provides a significant advantage with valuable insights to support OnStar\u2019s mission. This highly […]<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[27],"tags":[],"class_list":["post-3269","post","type-post","status-publish","format-standard","hentry","category-2024-october"],"_links":{"self":[{"href":"https:\/\/onstaronthejob.com\/index.php?rest_route=\/wp\/v2\/posts\/3269","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/onstaronthejob.com\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/onstaronthejob.com\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/onstaronthejob.com\/index.php?rest_route=\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/onstaronthejob.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=3269"}],"version-history":[{"count":0,"href":"https:\/\/onstaronthejob.com\/index.php?rest_route=\/wp\/v2\/posts\/3269\/revisions"}],"wp:attachment":[{"href":"https:\/\/onstaronthejob.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=3269"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/onstaronthejob.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=3269"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/onstaronthejob.com\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=3269"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}