OnStar Assistance Shines in 2021

Despite continuing pandemic-related challenges, First Responders went to extraordinary lengths in 2021 to assist those in need. Here’s a look at how OnStar and First Responders worked together to serve our communities:

The OnStar Public Safety Training site offers a comprehensive look at how OnStar can assist public safety with emergency and stolen vehicle incidents.

New Developments

Access to the OnStar Guardian™ App4 was expanded to anyone in the United States and Canada with a compatible Apple or Android device, putting peace of mind in Members’ hands with 24/7 access to OnStar in any vehicle, or with no vehicle at all. The app provides Members and a small circle of family and friends with access to key OnStar services — such as Mobile Crash Response,5 Roadside Assistance,6 Emergency Services and Location Status7 — at the touch of a button, using GPS satellite data that can pinpoint precise locations. Whether Members are traveling in a friend’s vehicle, exploring an unfamiliar place while outside their vehicle or just being a Good Samaritan while out and about, help is on the way by contacting an OnStar Emergency-Certified Advisor through the app.

In addition, the OnStar Guardian™ skill for Home was released, a new feature that will provide a voice connection to Emergency-Certified OnStar Advisors through compatible Amazon Alexa8 devices. For more information, read our recent article about the OnStar Guardian for Home here.

  1. Emergency-Certified Advisors are certified by the International Academies of Emergency Dispatch.
  2. Visit onstar.com for coverage map, details and system limitations. OnStar acts as a link to existing emergency service providers. Not all vehicles may transmit all crash data.
  3. MPDS (Medical Priority Dispatch System) is a copyrighted product of the International Academies of Emergency Dispatch.
  4. OnStar Guardian App is available in the U.S. and Canada only on select Apple and Android devices. Service coverage varies with conditions and location. Service availability, features and functionality vary by device and software version. Device permissions are required for app to operate properly. OnStar links to emergency services. Device and app may not transmit all crash data.
  5. Mobile Crash Response services are intended for use in vehicles only and can connect automatically on Android devices only.
  6. Roadside Assistance: Roadside services provided by Allstate Roadside Services for vehicles only. Limitations and restrictions apply. Towing services have additional fees.
  7. Location Status: Service is designed to locate compatible smartphones. Functionality varies by mobile device and plan. Data rates may apply. See onstar.com for details and limitations.
  8. U.S. only. Limited pilot launch is for select existing OnStar Members only. OnStar services can be accessed only through supported Alexa-enabled devices. Select service plan required. OnStar Guardian skill requires successful account linking with Amazon Alexa and completion of a safety profile to use. Device data connection is required. OnStar links to emergency services. Amazon, Alexa and all related logos are trademarks of Amazon.com, Inc. or its affiliates. Terms apply. See onstar.com for details and limitations.